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VRM and the Four Party System
I think we can get some clarity about VRM — and growth of customer power in the marketplace — by re-positioning what we’ve been calling “parties.” Among numbered parties the best-known one today is the...
View ArticleAdjusting Business to a Networked World
In response to The Trillion Dollar Market, which adds a few paragraphs to Gain of Facebook (below), which responded to How Facebook Could Create a Revolution, Do Good, and Make Billions, by Bernard...
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